Frequently Asked Questions
What are your operating hours?
Our operating hours are as follows:
Sunday – CLOSED
Monday - 9am to 6pm
Tuesday - 9am to 6pm
Wednesday - 9am to 6pm
Thursday - 9am to 6pm
Friday - 9am to 6pm
Saturday - 9am to 6pm
Closed most holidays. During these hours, you can reach a customer service rep through the website. These are also the hours in which we do delivery (Bahamas customers only).
Who do you ship with?
We use the Express Mail Service (EMS) through our local post office. At the moment, given the Bahamas' location, they are the most economical shipping alternative for our international customers.
How long does shipping take?
EMS has quoted us a time range of 4 to 5 business days for packages traveling to the United States and Canada.
Do you ship internationally?
At this time we are only able to accommodate customers from the United States, Canada, Jamaica, Barbados, Turks and Caicos, Trinidad and Tobago, and the Bahamas. If you are outside of these countries, please send us an email and our team will see how best we can accommodate you, if possible.
When does my order ship?
Once payment is confirmed, your order ships the very next day. Generally, we deliver orders to EMS by 10am every morning.
How much does shipping cost?
Shipping costs vary based on the weight and cost of your order. EMS has the most economical rates within our region. To get the most out of your shipping dollars, we encourage that you purchase a minimum of 3 8oz candles or 6 4oz candles.
Do you deliver? Do you deliver to the Family Islands? (Bahamas only)
We deliver to most residential and commercial addresses on New Providence and Paradise Island. At this moment, we do not deliver directly to the Family Islands however, we will deliver your items to the plane or boat freight forwarder of your choice. Please note we will not be responsible for any freight forwarding fees and charges, nor will we be held liable for any damages to your items once we hand them over to your freight forwarder.
Can I return my items?
Your optimum satisfaction is guaranteed. All customers have 7 days to return any item free of charge, less any applicable shipping charges. Please note that the items must be in their original packaging, unused, untampered, and with no damage. All customers wishing to return items must have an account with us.
Can I exchange my items?
Your optimum satisfaction is guaranteed. All customers have 7 days to exchange any items for free, less any applicable shipping charges. All customers wishing to exchange items must have an account with us. Please note that the items must be in their original packaging , unused, untampered, and with no damage.
What does processing in progress mean?
This means that your order has been received and is either being prepared for delivery (Bahamas only) or your order is being prepared to be shipped (Outside of the Bahamas).
Do you private label?
We do private label custom orders for fundraisers, schools, weddings, events, and corporate events. For more information on private labeling, please contact our sales department at firstname.lastname@example.org.
Do you wholesale?
Yes we do. Please contact our sales department at email@example.com for more information.
Do you refill your candle tins?
Yes we do! However there are some conditions. At this time we are only able to refill 8oz candle tins. Additionally, you must refill them in quantities of three's and they must be of the same scent. For example, if you have 3 8oz candle tins you can refill them with your favorite scent, but we are unable to refill your tins with 3 different scents. Simply, purchase the refill service, and at checkout, type which scent you would like the refill to be. We will contact you to schedule to pickup the empty tins, and return your refilled containers to you within 3 days.