What are your operating hours?
Our operating hours are as follows:
Sunday – CLOSED
Monday - 9am to 6pm
Tuesday - 9am to 6pm
Wednesday - 9am to 6pm
Thursday - 9am to 6pm
Friday - 9am to 6pm
Saturday - 9am to 6pm
Closed most holidays. During these hours, you can reach a customer service rep through the website or through our WhatsApp line. These are also the hours in which we do delivery (Bahamas customers only).
Who do you ship with?
We use the Express Mail Service (EMS) through our local post office. At the moment, given the Bahamas' location, they are the most economical shipping alternative for our international customers.
How long does shipping take?
EMS has quoted us a time range of 3 to 5 business days for packages traveling to the United States and Canada.
Do you ship internationally?
At this time we are only able to accommodate customers from the United States, Canada, and the Bahamas. If you are outside of these countries, please send us an email and our team will see how best we can accommodate you, if possible.
When does my order ship?
Once payment is confirmed, your order ships the very next day. Generally, we deliver orders to EMS by 10am, Monday to Friday.
How much does shipping cost?
Shipping costs vary based on the weight of your order. EMS has the most economical rates within our region.
Do you deliver?
We deliver to most residential and commercial addresses on New Providence and Paradise Island.
Do you deliver to the Family Islands? (Bahamas only)
At this moment, we do not deliver directly to the Family Islands however, we will deliver your items to the plane or boat freight forwarder of your choice. Please note we will not be responsible for any freight forwarding fees and charges, nor will we be held liable for any damages to your items once we hand them over to your freight forwarder.
How long does delivery take?
Once you would have placed an order via our website, your order is dispatched to you within 2 to 3 days, most instances we try to deliver the very next day. Family Island orders are sent to the freight forwarder of your choice the very next day, if applicable.
How much does delivery cost?
For all orders destined for New Providence and Paradise Island, and for all orders destined to the Family Islands by way of freight forwarder, there is a delivery fee of $3.45. To qualify for free delivery, your order total must be at least $50.00.
What does ‘processing in progress’ mean?
This means that your order has been received and is either being prepared for delivery (Bahamas only) or your order is being prepared to be shipped (Outside of the Bahamas).
Can I return my items?
Your optimum satisfaction is guaranteed. All customers have 7 days to return any item free of charge, less any applicable shipping charges. Items must be in their original packaging, unused and not tampered with. All customers wishing to return items must have an account with us.
Can I exchange my items?
Your optimum satisfaction is guaranteed. All customers have 7 days to exchange any item free of charge, less any applicable shipping charges. Items must be in their original packaging, unused and not tampered with. All customers wishing to exchange items must have an account with us.
Do you private label?
We do private label custom orders for fundraisers, schools, weddings, events, and corporate events. For more information on private labeling, please contact our sales department at firstname.lastname@example.org.
Do you wholesale?
Yes we do. If you are interested in having our products in your retail store, please register for a vendor account at www.goombaylabs.com, and contact our sales department at email@example.com. Wholesale listings are only available to customers with a vendor account.
Where can I find you?
You can find us online at www.goombaylabs.com. As we do not have a physical storefront yet, we conduct most of our business through our secure online storefront.
Throughout the year we attend various exhibitions, pop up vendor shows, and festivals where you can meet our team and experience our products first-hand. Stay up to date when and where we pop up next by following us @goombaylabs or by signing up for our newsletter.