International Shipping and Local Delivery
Packages are generally dispatched by 10am the very next day after receipt of payment and are shipped via the Express Mail Service through our local post office. Once items are shipped, you will be provided with a tracking number. Please all 24 to 48 hours for tracking information to be uploaded to EMS. EMS has quoted us 3 to 5 days for items to be shipped to the United States and Canada.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected, we use corrugated indestructo mailers to protect your items. However, if one of your items does not survive the shipping process, please reach out to our customer service department at email@example.com
Local delivery is available for all orders destined to New Providence and Paradise Island for a fee of $3.45, automatically levied at checkout. To qualify for free delivery, your order total must be at least $25.00. Once your order is confirmed, delivery is scheduled within 1 to 3 days of purchase.
For our Family Island customers, we will deliver your items to your freight forwarder of choice. Please note that we will not be responsible for any applicable freight forwarding fees, nor will we be responsible for any damages to your items once we hand them over to your freight forwarder.
Please see below a tentative schedule of mail boats, their destinations, and the time in which they depart and arrive: